Q: How do I initiate a return or exchange?

Go to your Order History , select the item, and click Request Return . Our support team will assist you through the process.

Q: What if I receive a damaged or incorrect product?

Please contact our Customer Support within 24 hours of receiving your order, along with product images, so we can resolve it quickly.

Question 1

Can I track my order?

Accepted Answer

Yes, once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment’s progress.

Question 2

Can I cancel my order after placing it?

Accepted Answer

Yes, you can cancel your order before it’s shipped. Once dispatched, cancellation may not be possible — in that case, you can request a return after delivery.

Question 3

What is your return policy?

Accepted Answer

We offer easy returns within 3 days of delivery if the item is damaged, defective, or not as described. Products must be unused and in their original packaging.

Question 4

How do I initiate a return or exchange?

Accepted Answer

Go to your Order History, select the item, and click Request Return. Our support team will assist you through the process.

Question 5

What if I receive a damaged or incorrect product?

Accepted Answer

Please contact our Customer Support within 24 hours of receiving your order, along with product images, so we can resolve it quickly.

Question 6

How do refunds work for online payments?

Accepted Answer

Refunds for cancelled or returned orders are processed within 5–7 business days via the same payment method used during purchase.

Question 7

What if I accidentally pay twice?

Accepted Answer

In case of duplicate payments, please contact us. Refunds are processed within 3–5 working days.

Question 8

How long do refunds take?

Accepted Answer

Refunds typically take 5–7 business days, depending on the payment method used.

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