Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Shipping
We deliver across Pakistan. Some remote areas may have limited delivery options — please check during checkout for availability.
Standard deliveries usually take 3–7 business days, depending on your location and the vendor’s shipping policy.
Yes, once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment’s progress.
Shipping costs vary depending on your location, vendor, and product weight. You can view the exact amount during checkout.
Currently, HKbazar serves customers within Pakistan only. We plan to expand internationally soon.
Charges depend on your location, product weight, and seller. You’ll see final shipping cost at checkout before confirming your order.
Address change is possible only before dispatch. Please contact customer support as soon as possible.
Payment
HKBazar is Pakistan's new online shopping website which focuses on digitisation.
We currently accept:
- PayFast(Wallets/Debit/Credit Cards – Visa, MasterCard, etc.)
- Stripe (Debit/Credit Cards – Visa, MasterCard, etc.)
- Bank Transfer
- Jazzcash/EasyPaisa
Absolutely we are totally digital platform which makes us Pakistan's 1st digital online multivendor platform. We use SSL encryption and Stripe’s/PayFast's secure gateway to ensure your payment details are safe.
Currently, we do not offer installment plans, but this feature will be introduced soon.
If your payment fails, please retry after confirming your card details or choose Cash on Delivery as an alternative.
Refunds for cancelled or returned orders are processed within 5–7 business days via the same payment method used during purchase.
COD is available in most areas, except remote locations where only online payment is accepted.
In case of duplicate payments, please contact us. Refunds are processed within 3–5 working days.
Order & Returns
Simply add your favorite items to the cart, proceed to checkout, fill in your details, and choose your preferred payment method.
Yes, you can cancel your order before it’s shipped. Once dispatched, cancellation may not be possible — in that case, you can request a return after delivery.
We offer easy returns within 3 days of delivery if the item is damaged, defective, or not as described. Products must be unused and in their original packaging.
Go to your Order History, select the item, and click Request Return. Our support team will assist you through the process.
Please contact our Customer Support within 24 hours of receiving your order, along with product images, so we can resolve it quickly.
Certain items like perishable goods, hygiene products, or opened software may not be eligible for return.
Refunds typically take 5–7 business days, depending on the payment method used.
If your delivery is delayed or lost, please contact us with your order ID for immediate assistance.
About HKBazar
HKbazar is Pakistan’s online multivendor marketplace where buyers and vendors/sellers connect to shop and sell a wide range of products — from fashion, electronics, and home essentials to beauty and lifestyle items.
Vendors visit hkbazar and register on our platform to list their products. Customers can browse, compare, and purchase items directly from these vendors — all in one place.
Yes! HKBazar is verified online shopping website in Pakistan. We ensure our vendors/customers meet quality and authenticity standards. We continuously monitor listings to maintain a safe and secure shopping experience.
Shopping & Products
All products listed on HKbazar are from verified sellers. We ensure authenticity by checking supplier quality before approval.
Warranty terms depend on the seller and product type. You can find warranty details on the product page.
Yes, for bulk or B2B orders, please contact us at support@hkbazar.com
Vendor & Account
To become a vendor in Pakistan on HKBazar, simply register for a free seller account, enter your store and business details, submit your CNIC and bank information for verification, and start uploading your products. Once approved, you can begin selling online across Pakistan.
Visit Become a Vendor and fill out the registration form. Our team will verify and activate your seller/vendor account.
Yes, HKBazar is a low-commission marketplace in Pakistan. We charge minimal commission compared to other platforms, so sellers keep more profit with no hidden fees or unexpected deductions.
Yes. You do not need a physical store to sell online in Pakistan on HKBazar. Individuals, home-based businesses, and small brands can register as vendors and start selling nationwide using our online marketplace.
Most vendors are approved within a short time after submitting their business details, CNIC, and bank account information. Once verified, you can immediately upload products and start selling online on HKBazar.
Vendors receive fast and secure payouts directly into their bank accounts. Payments are processed on a regular schedule, ensuring reliable cash flow for your online business.
HKBazar is designed for sellers in Pakistan. We offer low commission, nationwide reach, seller support, marketing tools, and secure payments — making it easier to grow your online business compared to traditional marketplaces.
Yes. Creating a vendor account on HKBazar is completely free. You can open your online store, list products, and start selling in Pakistan without any signup charges.
Security & Privacy
Yes. We use SSL encryption and comply with strict data protection standards to keep your information secure.
No, we never sell or share customer data. Please read our Privacy Policy for details.
